The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.
The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention.
The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention.
The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.
Senior Associate, Cash Officer
The role is responsible for managing and supervising Branch cash services to ensure that customers get the best in terms of service delivery in accordance with the Bank’s policy, procedures and guidelines.
Manager-Business Process Re-engineering
In line with the process re-engineering team mandate, the role holder is responsible for executing end to end process reviews to drive radical changes in key customer facing and impacting processes: Eliminate, Simplify, Standardize and Automate to deliver a set of highly digitized processes that support the migration of transactions to electronic channels in line with the organization’s strategic goals.