Job Summary:

The HR Generalist will be responsible for managing day-to-day HR operations, including recruitment, employee relations, performance management, training, compliance and industrial relations. The role holder will ensure that the organization operates with a productive and engaged workforce while maintaining compliance with labour laws and company policies.

Key Responsibilities:

1. Industrial Relations & Employee Relations

• Serve as the primary contact for employee grievances, ensuring timely resolution in line with company policies and labor laws.
• Handle disciplinary actions, including issuing warnings, conducting investigations, and organizing disciplinary hearings.
• Manage relationships with trade unions, including negotiating and implementing Collective Bargaining Agreements (CBAs).
• Ensure compliance with labor laws, handling disputes, mediations, and workplace conflict resolutions.
• Track and analyze trends in grievances, disputes, and disciplinary cases, providing recommendations for process improvements.
• Develop and implement employee engagement initiatives to foster a positive work culture.

2. Recruitment & Talent Acquisition

• Manage end-to-end recruitment processes for production and administrative staff, ensuring alignment with workforce needs.
• Conduct screening, interviewing, and onboarding of new hires, ensuring compliance with hiring policies.
• Maintain manpower planning and workforce forecasting to support manufacturing operations.

3. Performance Management

• Support the performance appraisal process, ensuring timely completion of evaluations.
• Work with managers to implement Performance Improvement Plans (PIPs) for underperforming employees.
• Analyze productivity data and recommend HR interventions to improve employee performance.

4. Training & Development

• Identify training needs and coordinate learning & development programs for employees at different levels.
• Ensure health and safety training is conducted regularly, in line with industry regulations.
• Track employee participation in training programs and measure training effectiveness.

5. Compliance & HR Policies

• Ensure HR practices comply with local labor laws, health & safety regulations, and company policies.
• Maintain accurate employee records, including contracts, attendance, leave, and payroll documentation.
• Prepare for and participate in labor audits, NSSF, NHIF, and regulatory inspections.

6. Compensation & Benefits Administration

• Assist in payroll processing by ensuring accurate employee data, attendance tracking, and overtime calculations.
• Manage leave administration, ensuring compliance with company policies.
• Address employee concerns related to payroll, benefits, and entitlements.

7. Workplace Health & Safety Support

• Work closely with the Health & Safety team to ensure compliance with workplace safety regulations.
• Ensure implementation of occupational health policies and accident prevention measures.
• Support incident investigations and recommend corrective actions.

Key Performance Indicators (KPIs)

• Employee Relations: Number of grievances handled successfully within policy timelines.
• Industrial Relations: Compliance with CBA terms and union agreements.
• Recruitment Efficiency: Time-to-hire and retention rates.
• Performance Management: Completion rate of appraisals and PIP success rate.
• Training Effectiveness: Number of employees trained and training impact.
• Compliance: Successful labor law audits and regulatory compliance score.
• Workplace Safety: Reduction in reported safety incidents and compliance with safety training.

Qualifications & Experience

• Education: Bachelors degree in Human Resources, Industrial Relations, Business Administration, or related field.
• Experience: Minimum 3-5 years of HR experience in a manufacturing environment.
• Strong understanding of labor laws, CBAs, and union relations.
• Experience handling grievances, disciplinary cases, and workforce compliance.
• Knowledge of payroll processes, training programs, and workplace safety regulations.
• Proficiency in HRIS, Microsoft Office, and employee management systems.

Skills & Competencies

• Strong problem-solving and conflict resolution skills.
• Excellent communication and negotiation skills for handling unions and employee relations.
• Ability to work in a fast-paced manufacturing environment.
• Attention to detail in HR documentation and compliance matters.
• Good understanding of health & safety regulations in industrial settings.