Customer Service Executive

Position Objective

To deliver high-quality customer service by effectively handling customer inquiries, providing accurate information, and ensuring customer satisfaction through efficient and professional interactions.

Projects Manager

As our project lead, your job will be to coordinate people and processes to ensure that Calltronix & client projects are delivered on time and produce the agreed upon contractual expectations. You will be the go-to person for everything involving a project’s organization and timeline.
The project leads responsibilities will include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. A project leader should have a background in business skills, management, budgeting, and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving attitude.

Learning and Development (L&D) Manager

To lead and oversee the end-to-end capacity building function within Operations, ensuring that all team members—including CSEs, Account Managers, Quality Assurance Officers, Trainers, and Service Delivery Managers—are equipped with the knowledge, tools, and skills required to perform their roles effectively. This includes designing, delivering, and evaluating onboarding, refresher, system, and process-related trainings, in alignment with organizational goals and continuous improvement needs.