Front Office Opportunities

Holiday Inn Nairobi – Two Rivers Mall is seeking to recruit dynamic, service-oriented, and highly motivated individuals to join their Front Office team in the following positions:

1. Receptionist

Key Requirements:

• Minimum of 2 years’ experience as a receptionist in a busy hotel environment
• Diploma in Front Office Operations from a recognized institution
• Proficiency in Opera
• Excellent communication and interpersonal skills
• Strong customer service and guest handling skills
• Ability to multitask and work under pressure
• High level of integrity and attention to detail
• Well-groomed with a professional appearance

2. Front Office Supervisor

Key Requirements:

• Minimum of 2 years’ experience in a supervisory role in a four-star property
• Degree or Diploma in Front Office Operations or Hospitality Management
• Strong leadership and team coordination skills
• Good knowledge of front office procedures, reporting, and controls
• Excellent guest relations and problem-solving skills
• Ability to train, supervise, and motivate a team
• Proficiency in Opera
• Experience in an IHG property is an added advantage
• Strong organizational and decision-making skills

How to Apply

Interested candidates are invited to submit their CV and a motivation letter to: hr@holidayinnnairobi.com Application Deadline: 16th April 2026