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Customer Support Internship at Standard Group PLC

posted 6 hours ago
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least years
Education Level Bachelor's Degree
View More in Internships > Customer Service & Support
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Opportunities Meet Aspirations

Customer Support Intern

Kickstart your career in customer experience with one of Kenya’s leading media organizations!

The Standard Group is seeking a Customer Support Intern to join their Online/Digital Department. This is a great opportunity to gain hands-on experience in customer engagement, digital support systems, and real-time problem-solving.

Job Details

  • Position: Customer Support Intern
  • Company:
  • Department: Online / Digital
  • Location: Nairobi, Kenya
  • Deadline: 24th April 2026

Key Responsibilities

  • Respond to customer inquiries via email, live chat, social media, and support tickets
  • Resolve basic customer issues and escalate complex cases when necessary
  • Monitor and manage support requests using CRM/helpdesk systems
  • Assist in troubleshooting technical or account-related issues
  • Track and report recurring customer feedback to improve service delivery

Qualifications & Skills

  • Diploma/Degree in Business, IT, Communications, or related field
  • Strong written and verbal communication skills
  • Ability to multitask and manage time effectively
  • Willingness to learn in a fast-paced digital environment
  • Basic computer skills (Microsoft Office, email platforms, internet tools)

How to Apply

Send your application to: internship@standardmedia.co.ke

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