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Assistant Reservations Manager at The Boma Hotels

posted 3 hours ago
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least 2-3 years
Education Level Bachelor's Degree
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Assistant Reservations Manager

  • Location: Nairobi, Kenya
  • Company: The Boma Hotels
  • Application Deadline: 4th May 2026

Job Overview

The Boma Hotels is seeking a detail-oriented and customer-focused Assistant Reservations Manager to support the reservations function and ensure seamless guest booking experiences. This role is ideal for professionals with a strong background in hotel reservations and revenue optimization.

REQUIREMENTS

  • Process and manage room reservations accurately and efficiently through all booking channels. • Maintain up-to-date and accurate reservation records in the Property Management System (PMS).
  • Handle booking confirmations, amendments, cancellations, and guest inquiries professionally. Support revenue optimization through effective upselling and rate management.
  • Coordinate closely with Front Office, Sales, and Housekeeping to ensure seamless guest experiences.

QUALIFICATIONS & EXPERIENCE:

  • Minimum 2-3 years’ experience in hotel reservations, preferably in a reputable hotel. • Degree or Diploma in Hospitality Management, Tours & Travel, Front Office Operations, or a related field.
  • Proficiency in PMS (Opera or equivalent) and Microsoft Office applications.
  • Strong communication, organizational, and customer service skills.
  • High level of integrity, attention to detail, and ability to work under pressure.

How to Apply

If you are interested in this position, please send your CV & Cover Letter with the job title as the subject line to: careers@theboma.co.ke Deadline for Applications: 4th May, 2026

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