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Relationship Manager, Water, Sanitation & Hygiene (WASH) at National Bank of Kenya

posted 2 hours ago
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least 2 years
Education Level Bachelor's Degree
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Opportunities Meet Aspirations

Position Scope:

This position is responsible for establishing and maintaining a portfolio of WASH clients within the sector ecosystem and onboarding relationships that will drive growth in revenues, Assets & Liabilities, customer numbers and value propositions that impact on improving water and sanitation to the communities within NBK area of operation.

Key Responsibilities:

  • Ensure Growth of the portfolio of existing WASH clients both in asset and liabilities.
  • Work towards Increase products uptake for existing and new relationships in WASH.
  • Product development and improvement of existing products.
  • Growth in revenue from joint programs of revenue share on collections, Lending and smart metering.
  • Onboarding new WSPS (Public & private) targeting 50% of entire water ecosystem.
  • Maintain good WASH portfolio of client’s good utilization of bank products.
  • Develop new relationships with billing/ERP system providers for integrations of payment/collection systems.
  • Manage stakeholders’ relationship in water and sanitation: Water services providers
  • Association (WASPA), Water service trust fund (WSTF), Smart metering companies, among others.
  • Liaison with development Partners in water and sanitation; Water.org, Aqua for All, KPWF and Finish Modial etc.
  • Process and policy review for on boarding Partners in water and sanitation.
  • Relationship management to target market in water sector-WSP. RWA and private water and sanitation service providers.
  • Acquire new partners from development world to support financing program through debt, guarantee, technical assistance etc.
  • Manage existing partners with reports, monitoring & Evaluation, projects implementation and overall budgetary control.
  • Maintain profitable relationships and collaboration with local water regulators/ sector players.
  • Training bank staff championing water and sanitation sectors in their branches.
  • Representing the bank in all conferences and forums for water and sanitation by our partners and stakeholders.
  • Full compliance to and application of established policies, processes and tool for efficient service delivery.
  • Reduce and mitigates risk associated with various business segment guided by credit policies, CBK regulatory requirements and KYC plus AML policies.
  • Make financing proposals through the appropriate Credit approval process by structuring proposals, analysing financials statements, negotiating terms and conditions for facilities.
  • Managing administrative tasks including credit analysis and processing, reporting, preparing work plans in line with Partners and bank terms of engagement.
  • Monthly and Quarterly reports to partners in Water sectors.
  • Attend all WASH related activities including seminars, marketing where the bank and collaborating partners are involved.
  • Develop appropriate marketing material for WASH enterprises.
  • Link to the branch and WASH value chain to have market activations to mine available business.

Education/Professional Qualifications, Skills & Experience:

  • Bachelor’s Degree in Business, Project Management, or related field.
  • Masters’ Degree in a relevant field is an added advantage.
  • Minimum banking experience of 8years with good credit analysis experience.
  • Minimum of two years’ experience closely working with development partners/Donors or NGOs.
  • At least 2year experience in WASH environment in financing, advocacy or civil society.
  • Appreciation of compliance with relevant regulatory bodies.
  • Good understanding and practical experience dealing with WASH regulatory and compliance requirements.
  • Strong leadership, interpersonal skills, and team player.
  • The ability to work in a team and individually.
  • Sound decision-making.
  • Excellent written and verbal communication skills.
  • Innovative and open to new ideas.
  • Ability to work under pressure and meet deadlines.
  • Good commercial acumen.

How to Apply

Send your CV and application letter demonstrating how you meet the role requirements stated above to: Recruitment@nationalbank.co.ke by Monday, 25th May 2026.

  • Indicate the name of the job position in the email subject line.
  • Applications received after the deadline will not be considered.
  • Only shortlisted candidates will be contacted for the next stage(s) of the recruitment process.


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