AFTERSALE SERVICE OFFICER

Location: Nairobi, Kenya

(STARTING DATE: IMMEDIATELY)

Key Responsibilities:

• Thoroughly inspect products for defects, damages, and functional issues.
• Perform comprehensive tests to verify product functionality and adherence to specifications.
• Interact with customers to resolve issues, provide technical support, and ensure satisfaction.
• Accurately record inspection results and customer interactions in our database.

Requirements:

• Minimum of 1 year of experience in aftersales quality inspection, field service, or related field.
• Strong understanding of electronics and familiarity with basic repair and maintenance techniques.
• Excellent verbal and written communication skills to effectively interact with customers and team members.
• Ability to identify and troubleshoot issues, and implement solutions.
• Proficiency in Microsoft Office Suite and other relevant software.
• A commitment to providing exceptional customer service.
• Bachelors degree in a related field.

How to Apply

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “Aftersale Service Officer” by by 9th May 2025 Please state your current and expected remuneration in your CV.