Agent Support Associate – Paid Internship
Roles and Responsibilities
- Provide exceptional customer support to assigned agents, ensuring they have the necessary guidance to succeed.
- Advise agents on Lami’s insurance products, helping them match policies to customer needs.
- Onboard new agents onto Lami’s platform, providing hands-on training and ongoing support.
- Stay informed about insurance industry trends and market best practices to better support agents.
- Assist agents in setting and achieving sales goals, tracking progress daily, weekly, and monthly.
- Support agents in following up on claims by liaising with the claims team for timely resolution.
- Collect feedback from agents regularly and share insights with the relevant teams to improve services.
- Participate in sales meetings, contributing fresh ideas to help grow Lami’s network of agents.
- Escalate unresolved issues promptly to the appropriate team lead for further action.
Skills and Qualifications
- Passion for sales, customer service, and the insurance industry (previous experience in sales or insurance is a plus but not required).
- Strong communication and presentation skills with the ability to build relationships.
- Resilient, proactive, and eager to learn in a fast-paced environment.
- Friendly and approachable, with excellent interpersonal skills.
- Well-organized with good time management abilities.
- Comfortable using digital platforms and willing to learn new technologies.
- This role is ideal for a motivated individual looking to start a career in insurance sales and support, with opportunities for growth at Lami.