Key Responsibilities:

• Provide 2nd level and administration support for the various business applications which are: Sybrin, EPAY,Swift,Banc Assurance, Innova, Office 365,Exchange, Sharepoint, NatCare, Debicheque, ORM
• Carry out Upgrades, n implementation of Fixes, CRs and new features as approved and be accountable to by Change Management
• Prepare and sanitize all images to be used for client installations 
• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
• Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
• Ensure implementation of Business Continuity Process for applications in your custody as per bank set guidelines and standards and preparation of documentation of the same as per ITIL guidelines
• Work with Monitoring and Service Desk Teams with regards to Incident and problem Management and Perform in depth troubleshooting incases where its needed
• Escalation of issues to their supervisor
• Utilize SCCM or known tools for Patch Management and is accountable for the compliance
• Documentation of all Administration procedures, keeping them up to date in a record store.
• Follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• Participate In vendor reviews, system requirements specifications
• Provide periodic reports on Incident Management, RCAs, Uptime and Availability in accordance with ITIL practices
• Advise on Specifications for Laptops and Desktops and their subsequent setups
• Manage and resolve escalated support tickets.
• Conduct deep dive technical analysis to resolve system problems, ensuring procedures and processes are followed for system changes.
• Collaborate with other teams in ICT for optimization opportunities.
• Perform any other duties as maybe assigned by team lead

Skills & Experience:

• Bachelor’s degree in ICT or related field from a recognized university.
• Exposure to Project Management  and ITIL Certification is an added advantage. 
• 3 years working experience in busy Banking ICT Environment 
• Competence in the Microsoft Office suite
• Knowledgeable in Banking Systems 
• Knowledge of services in Banking including products
• Analytical and problem solving skills
• Attention to detail
• Organizational and resource management skills
• Ability to work with minimal supervision
• Proven research ability
• Excellent verbal and written communication skills
•  motivated and results oriented
• MO365, SQL, windows 10
• User computing knowledge
• Database queries and Interface knowledge
• Demonstrated DR and BCP Planning 
• Understanding of logging technique