Assistant Manager – Card Acquiring Unit

Job Summary:-

The Assistant Acquiring Manager will be responsible for supporting the strategic growth and operational efficiency of the bank’s merchant acquiring business. This role involves managing relationships with merchants, overseeing the deployment and maintenance of payment solutions, and ensuring compliance with industry standards and regulations. The Assistant Manager will work closely with internal teams to enhance service delivery and achieve departmental goals.

Key Responsibilities: –

Merchant Relationship Management:

• Develop and maintain strong relationships with existing and prospective merchants.
• Conduct regular visits and meetings with merchants to understand their needs and ensure satisfaction with bank services.
• Address and resolve merchant queries and issues promptly.

Business Development:

• Identify and pursue new business opportunities to expand the bank’s acquiring portfolio.
• Collaborate with the sales team to develop strategies for acquiring new merchants.
• Analyze market trends to identify potential growth areas.

Operational Management:

• Oversee the installation, maintenance, and upgrade of point-of-sale (POS) terminals and other payment solutions.
• Ensure efficient processing of transactions and troubleshoot any operational issues.
• Monitor transaction volumes and revenue to ensure targets are met.

Compliance and Risk Management:

• Ensure all acquiring activities comply with regulatory requirements and internal policies.
• Identify and mitigate risks associated with merchant acquiring operations.
• Implement fraud prevention measures and conduct regular audits of merchant activities.

Team Leadership:

• Provide guidance and support to the acquiring team to enhance performance and productivity.
• Conduct training sessions to ensure the team is up to date with industry trends and technologies.
• Foster a collaborative and motivating work environment.

Reporting and Analysis:

• Prepare and present regular reports on acquiring activities, performance metrics, and market trends.
• Analyze data to identify opportunities for improvement and inform strategic decisions.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in the financial services industry, preferably in merchant acquiring or payment solutions.
• Proven track record in sales and business development.

Competencies & Attributes:

• Strong understanding of payment processing and acquiring systems.
• Excellent communication and interpersonal skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong leadership and team management skills.