Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.

Key Responsibilities:

• Processing of underwriting transactions such as new businesses, renewals and endorsements.
• Processing and issuance of motor certificates, valuation letters, cover notes and yellow cards.
• Advice, process and update policies as per the valuation reports.
• Underwriting and processing work allocated from immediate supervisor and ensuring all debits are put through in the correct month to facilitate premium collection.
• Assisting clients in identifying our products that suits their needs in line with insurance principles.
• Prepare and issue cancellation notices in case of non-payment of premium for specified covers
• Preparation and issuance of renewal notices sixty dates before renewal date.
• Follow up renewals to ensure retention targets met
• Assist in claims handling.
• Assist in preparation and issuing quotations.
• Attending to all telephone enquiries by our clients and intermediaries as well as giving clarifications and guidance where necessary.
• Liaising with other departments on matters related to work at my disposal and any other enquiries that point towards a better working environment.
• Liaising with intermediaries’ brokers and agents to solve any problems they may have and ensure efficient service delivery.
• Assist in reconciliation by debiting all risk notes both for Corporate, Branch and Bancassurance section
• Assist in preparing loss ratios and risk reviews.
• Prepare weekly, monthly and quarterly reports on renewals and cancellations and submit to the Supervisor.
• Any other duties that may be allocated from time to time.

Skills and Competencies Required

• Good analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Excellent customer care skills.
• Excellent interpersonal skills.

Experience and Knowledge Required

• Up to (1) year relevant experience.
• Basic knowledge of regulations by AKI and IRA.
• Technical competence in insurance products.

Academic and Professional Qualifications required

• Bachelor’s degree in business or in a related field.
• Good progress in professional qualification in Insurance (IIK).
• Computer literate in MS Office and other office applications.

How to Apply

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so as to be received by Monday 18 th May, 2026.