Overall Responsibility:
Underwriting, vetting, pricing, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes.
Key Responsibilities
- Prepare competitive quotations and dispatch the same within the recommended TAT’s.
- Ensure pricing rates are competitive enough to provide favorable loss ratio.
- Constant review of schemes loss ratio and provide proactive suggestions to aid in claims control.
- Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
- Investigation:
- Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
- Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends.
- Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
- Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index.
- Preparation of client utilization reports and various utility reports as requested for by the business.
- Increase Premium volume through organic growth by selling additional benefits and enhancement.
- Supervise service levels and benchmark our customer service standards against the market.
- Hold forte on behalf of the team members while they are away.
Skills and Competencies Required
- Health Benefits Plan Management
- Database Administration
- Customer Service
- Continuous Innovation
- Excellent communication and multi-tasking skills
- Market Awareness
- Policy Processing
- Team Player
- Presentation Skills
- People management skills of both external and internal partners
- Integrity and honesty
Knowledge & Experience
- At least 2 years of experience in Healthcare Underwriting or Actuarial.
- Demonstrated experience engaging intermediaries.
- Developing and implementing operational procedures and policies.
Academic and Professional Qualifications required
- Degree in Actuarial Science/Statistics or Business-Related field.
- Progress in insurance professional course (AIIK or ACII) will be an added advantage
How to Apply
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so as to be received by Sunday 9th February, 2025.