Key Responsibilities
- Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.
- Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.
- Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms.
- Communicate customer and Online learner needs to the relevant department within the Institute.
- Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.
- Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership.
- Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives.
- Approve imprest for the branch operations.
- Responsible for student welfare to ensure customer satisfaction and nurture their talent.
- Chair the students’ welfare committee.
- Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.
- Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education.
Key Performance Indicators
- Revenue Generations
- Exams performance
- Level of Staff retention
- Number of Students Complaints and Compliments
- Quality of services
- Regulatory compliance
- Level of inquiries and conversions
- Students’ progression and retention
- Cost Management
Competencies (Technical)
- People Management skills
- Knowledge on Enterprise Resource Planning
- Knowledge on Research and Projects
- Record Keeping
- Report writing
- Marketing skills
- Public Relations
- Basic Accounting skills
- Human Resource Policies
- Computer Literacy
- Budgeting
Knowledge and Experience Required
- Bachelor of Business Administration or any related field.
- Member of KIM.
- Six years cumulative experience, 5 years in which should be in a Managerial role.