Job Summary

The role holder will be responsible for the execution of effective and efficient operational performance of the branch office in line with the Company’s policies and practices that govern internal processes.

Key Responsibilities

• Assess the proposed risk within set standards to accurately determine the risk the business is taking
• Process underwriting transactions such as new business, renewals and invitations, declarations, endorsements, reconciliations, cancellations etc. in accordance with underwriting guidelines
• Handle queries on insurance products, making proposals on suitable products
• Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
• Obtain relevant details from clients and agents to enable provision of quotations
• Prepare quotations on GIS system in association with Branch Manager Ensure proposal forms, Know your Customer (KYC) and all underwriting documents are completed for all new businesses
• Timely debiting of all business and issuance of policy documents within the underwriting timelines
• Premium collection and issuance of premium payment receipts
• Daily banking of premiums received and maintaining proper records of the same
• Follow up on debt collection/ premium payment
• Maintain a good working relationship with intermediaries, clients and service providers
• Ensure no hanging transactions
• Receive claims documentation and follow up for processing/payment
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service by responding to clients enquiries (walk- in clients, telephone and emails) and efficiently address their issues
• Managing petty cash by ensuring that all expenses are accounted for and following up with finance on payment to service providers
• Carry out enquiries on GIS system
• Carry out office administrative duties
• Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
• Accounts reconciliation – Follow up and requisition of agents and brokers’ monthly statements, commissions and reconciliation
• Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
• Assist the Branch Manager in the branch operations
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• Bachelor’s degree in Marketing, Insurance, Finance, Economics, or other business- related discipline
• Progress towards Diploma in Insurance (ACII or AIIK) – at least 5 papers or equivalent

Experience

• 3 years’ experience in the insurance industry or financial services industry

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes, procedures, and concepts
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Stakeholder management skills

Application Procedure

If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 9th March 2025 clearly stating the job title on the subject heading.

Heritage is an equal-opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted. Personal data collected will be used for recruitment purposes and in accordance with the privacy statement on our website www.liberty.co.ke