Front Office Responsibilities
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Preparation insurance claims for submission and maintenance of relationships with third party payers.
- Answering, screening and forwarding incoming calls.
- Receiving and sorting daily mail.
- Listening to client complaints and escalating promptly to the Centre Manager
- Maintains and documents petty cash usage under the supervision of the centre manager.
- Documents actions by completing forms, reports, logs, and records as required.
- Protects organizations values by keeping patient information confidential.
- Maintains workflow by following standard operating procedures and policies.
- Maintains work operations by following standard operating procedures and policies.
- To conduct data entry and clerical tasks.
Accounts Responsibilities
- Accurate and systematic registration of clients’ details into the electronic health records systems.
- Balances daily cash accounts at the end of end of each day in the hospital. Maintains petty cash and receives approvals from the line manager to spend.
- Correct billing of cash and credit (NHIF and private health insurance) clients.
- Liaise with the finance team to resolve any discrepancies in daily transactions.
- Maintains all accounting records and ensures discrepancies have been reported and resolved with the line manager.
- Makes daily, weekly and monthly reconciliation and transaction reports,
- Verifies insurance acceptance and benefits by reviewing and recording insurance claims.
REQUIREMENTS
Minimum certificate qualification.
- Tertiary qualification in Accounts, business studies, customer care, front office management, or similar will be an added advantage
- Minimum 1 year in office administration and accounting
- Possess basic computer skills and experience in MS Office
- Demonstrated high attention to detail and ability to follow through tasks to completion.
- Punctual and reliable
- Good organisation and prioritisation skills
- Ability to work with less supervision and initiative.
- Trustworthy and responsible.