Job Summary
To maintain the continuity of the recovery docket and ensure its effective management.
Job Description
- Receiving demand letters from the Third-party insurer where FAK clients are to blame and actioning as per the knock for agreement.
- Appointment of service providers to handle Third Party recovery matters as per policy and maintenance of a register for such appointments.
- Responding to advocates correspondence and ensuring up to date information is in each file.
- Ensure recovery of matters where Third Party are to blame for a loss and update the register.
- Triannual review of advocate status report and ensuring the files are up to date.
- Ensuring payments of service providers are raised in good time, authorized and forwarded to Finance Department.
- Preparing recovery reports & opinions.
- Approving all recovery debits as per the approval limits
- Reviewing the external advocates fees to ensure that the fee notes are raised as per remuneration order.
- Attending court hearing on behalf of the FAK as and when required.
- Ensure Status Reports from service providers are received as per the guidelines.
Education and Experience Required:
- Bachelor’s degree – preferably Insurance
- At least 2 years’ experience
- Proven track record of Claims management.
Professional qualifications
- ACII/ IIK qualification/ or progress
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)