Responsibilities

• Achieve 100% Collection Targets: Ensure the collection of outstanding debts from respective branches meets or exceeds the established targets.
• Adherence to Debt Recovery Procedures: Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.
• Debt Prevention: Provide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement.
• Vendor and Service Provider Management: Manage relationships and communication with collection agencies, investigators, auctioneers, yards, valuers, and other service providers involved in the recovery process.
• Risk Management: Maintain a standard portfolio at risk (PAR) below a specified percentage for respective branches to mitigate financial risk.
• Asset Liquidation: Ensure the completion of the recovery process, including asset liquidation, is carried out in accordance with established procedures.
• Progress Reporting: Generate daily reports on collection progress, highlighting areas of concern, and provide regular updates to management regarding the status of the portfolio.
• Car track Monitoring: Daily monitoring of all the car track systems installed in the vehicles. Give daily reports on offline trackers, engaging auctioneers in time of repossession by giving coordinates.
• Debt Collection Tracking: Keep track of debt collection reports for various officers, maintaining accurate and up-to-date records. Monitoring the PAR % to align with the company objectives.
• Internal Control Systems: Ensure that internal control systems are in place and rigorously followed to minimize risks associated with all products and documentations.
• Risk Mitigation Recommendations: Identify areas with potential loopholes or risks and make recommendations to mitigate immediate and future risks to the company.
• Active Listening: Engage in active listening when communicating with debtors to understand the reasons for their debt, facilitating the development of suitable solutions.
• Negotiation Skills: Utilize negotiation skills to work with debtors on establishing payment plans or repayment of debts.
• Repossession Management: Keep track of all repossessed vehicles and manage their disposition effectively.
• Asset Sales Promotion: Market and advise on cars ready for sale after the auction process to recover company funds.
• Coordination with Third Parties: Collaborate and liaise with auctioneers and private investigators during the recovery process, ensuring timely execution of instructions.
• Debt Status Maintenance: Maintain accurate and up-to-date records of debt statuses, including car tracking, statements and CRB data submission.
• Data Security and Confidentiality: Uphold the security and confidentiality of both company and customer information.
• Ad Hoc Duties: Perform any other duties as directed by management to support the efficient operation of the collections department.

Desirable skills:

• Ability to communicate clearly and professionally with customers.
• Persuasive and assertive without being aggressive.
• Comfortable with extensive travel for site visits.
• Ability to navigate different locations efficiently.
• Licensed and capable of riding a motorbike (a plus).
• Ability to handle difficult conversations and remain composed under pressure.
• Trustworthy, ethical, and able to represent the company positively