Job Description
The role holder will provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels
Qualifications
- Type of qualification: First Degree
- Field of study: Information Technology, Computer Science, Electrical Engineering
Other qualifications
- Working knowledge of the bank’s Core systems.
- Must have working knowledge of systems management, development and implementation methods and applications Support.
Experience Required
At least two years’ experience in the following areas:
- Systems Development
- Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
- Database Administration e.g. Oracle, MS SQL, MySQL
- Systems Analysis
- Basic Linux command knowledge
Additional Information
Behavioural Competencies:
- Articulating Information
- Checking Details
- Developing Expertise
- Documenting Facts
- Following Procedures
Technical Competencies:
- IT Knowledge
- IT Risk Management
- IT Systems
- Promote Good Governance, Risk & Control
- Quality Assurance