Job Description

• The job entails the following;
• Operating the switchboard and all exchange equipment within the Council to ensure smooth flow of communication and operation;
• Controlling access to clients visiting the Council through reception desk by ensuring visitors are registered and cleared;
• Managing incoming and outgoing calls and routing them to the relevant office/personnel;
• Registering inward and outgoing mail;
• Attending to customer complaints, inquiries, concerns and queries and communicating to clients; and
• Providing relevant information to stakeholders as may be required

Requirements for appointment

• For appointment to this grade, an officer must have; –
• Certificate in any of the following disciplines: – Mass Communications, Customer Care, Public Relations or equivalent qualification from a recognized institution;
• Minimum mean grade of KCSE D or its equivalent;
• Proficiency in Computer application skills

How to Apply

Applicants who meet the above requirements should send their application letter together with detailed CV indicating three (3) names of references, current position/grade and daytime telephone numbers, copies of academic and professional certificates, testimonials and a copy of National Identity Card/Passport to

The Director General,
National Council for Population and Development
P. O. Box 48994-00100
Chancery Building 4th Floor
NAIROBI – KENYA

On or before 5:00pm (East Africa Time) on 18th February, 2025.

• Note 1. An applicant should use only one mode of submitting application (either hard or soft copy)
• Note 2. Only shortlisted candidates will be contacted for interviews. Canvassing will lead to automatic disqualification.
• Note 3. After interviews, successful candidates will be required to avail the following documents;
• Certificate of good conduct from the Directorate of Criminal Investigations (DCI)
• Tax Compliance Certificate from Kenya Revenue Authority (KRA)
• Clearance Certificate from Higher Education Loans Board (HELB)
• Clearance from Ethics and Anti-Corruption Commission (EACC)
• Clearance Certificate from a Credit Reference Bureau (CRB)

NCPD is an equal opportunity employer; persons with disabilities and people from marginalized groups with requisite qualification are encouraged to apply.