DHL Global Forwarding has an opening for a Customer Experience Trainee in Mombasa, Kenya. Administer customer service plans and programs to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines and policies
Join us in connecting people and improving lives!
In this Customer Experience Trainee position
- Administer customer service plans and programs
- Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
- Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
- Document cost of initiatives to support prioritization of spending and resource allocation
- Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
- Highlight issues for better development and administration of call center processes and systems
- Keep self-updated on company’s products and services
- Develop relationships with allocated customers
Stakeholders
- Explain facts, policies and practices related to job area
- Support and interact primarily with colleagues of own sub-function
- Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Management Responsibility
- Individual contributor without direct responsibility for leading
Now, here is what we need from you!
Education Level
- Bachelor’s Degree or equivalent experience/qualification
Experience Level
- less than 2 years
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.