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Customer Retention Executive Nairobi (4 Positions) at Vilcom Networks Limited

posted 2 hours ago
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least 2 years
Education Level Bachelor's Degree
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Opportunities Meet Aspirations

KEY RESPONSIBILITIES

  • Proactively engage and retain customers
  • Identify at-risk clients & implement retention strategies
  • Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement

REQUIREMENTS & SKILLS
CORE FUNCTIONS

  • Bachelor’s Degree (Business, IT, Telecom or related)
  • At least 2 years in customer service/retention
  • Support across Vilcom services
  • Monitor churn & customer satisfaction
  • Coordinate with SOC & technical teams for issue resolution
  • Ensure consistent customer communication & experience
  • Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills

How to Apply

Interested candidates should submit their updated CVs to careers@vilcom.co.ke Application Deadline: 27th April 2026

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