Closing Date 25 March 2025 , 23:59
Customer Service Officer – Bancassurance
JOB PURPOSE
- To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service.
- Raise premium debits, credits in a timely manner within the TATs
PRINCIPAL ACCOUNTABILITIES.
- Determine acceptability of risks, monitor and review terms of accounts assigned
- Raise premium debits and credits for work allocated within TAT
- Capture insured, risk, and premium data correctly in the system
- Prepare and follow up renewal notices to ensure retention.
- Requisition for premium refund to facilitate issue of cheque
- Ensure that premiums are paid in respect of accounts managed
- Maintain effective business relationships to ensure effective delivery of service
- Maintain service standards to ensure high quality customer service is delivered.
KNOWLEDGE AND EXPERIENCE.
- Qualifications: 1st Degree
- Experience: 1 year experience is an added advantage.
SKILLS AND COMPETENCIES.
- Product Knowledge and functions of the various departments.