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Customer Service Representatives (2 Posts) at Cerba Lancet Kenya

posted 1 month ago
Job Overview
Employment FullTime
Location Kenya
Experience
Education Level
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Cerba Lancet Kenya

Job Title: Customer Service

Location: Nairobi (2 Positions)

Closing Date: 04th April 2025

We are looking for a dedicated to join our team. The ideal candidate will be responsible for providing outstanding service to our clients by handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care and satisfaction.

QUALIFICATIONS

  • Diploma or Bachelor’s degree in Customer Service, Healthcare Management, or a related field.
  • 1-2 years of experience in a customer service role, preferably in a healthcare or laboratory environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Proficiency in Microsoft Office Suite and customer management software.
  • Knowledge of medical terminology and laboratory processes is an added advantage.
  • A positive attitude, professionalism, and a strong commitment to patient care.

How to Apply

Interested and qualified persons are requested to make their applications by attaching copies of their certificates and testimonials and send to career@lancet.co.ke on or before 04th April 2025, latest 5.00 pm.

NB: Please indicate in the subject line of your email the Position you are applying for.

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