ROLES & RESPONSIBILITIES
- Manning reception and redirecting calls to the concerned person.
- Cold calls and generating leads for the Sales team.
- Fixing appointments for the Sales team
- Sending quotation with the specified format to the client as per the advice from the Management
- Following up on the quotation sent to convert to order and convey clients concern to Management
- Generating report on the quotation and the status for the regular meetings.
- Sending sample to the client and following up on correction and final approval.
- Liaise with the dispatch team for delivery schedules.
- Attending to complaints and directing them to the relevant persons/departments.
- Preparing documents for tender/ contract pre-qualifications.
- Preparing documents and submission of tenders.
- Following up with the client and checking if the quality of service and goods offered were satisfactory.
- Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
- Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
- Awareness of the company products to effectively respond to questions.
REPORTS
General reports:
- Daily activity log.
- Call receiving register – recording calls details i.e. Name of person, to whom, reason for the call (new inquiry, general inquiry, product inquiry, quotation inquiry, negotiation inquiry, delivery inquiry, complaints).
- Quotation and conversion report give a report every day on the quotation sent and follow up.
- Visitors report: Visitor names; dates; Who, Visited departments; reason; time of visit; remarks.
- Sample stocks report to be given on monthly basis.
- Sample movement report have a record on sent to whom, by who, when, collected back or not.
DESIRED QUALIFICATIONS & EXPERIENCE
Qualification:
- Degree or Diploma in Customer Relations Management or Business administration.
- Thorough understanding of customer support
Experience:
- At least 3 Years Experience in the field or similar field.
- Experience with report preparation