The position exists to support Debt Recovery Unit in proactive management of the Bank’s advances on write offs and portfolio allocated to external debt agents. The debt recovery officer will be required to foster a close relationship with all clients to enable them to meet their obligation, this may be directly or through the Bank service providers. The Officer will be required to collaborate with both internal stakeholders and external service providers/professionals who will build close relationships with clients to maximize recoverable amounts and write backs to profit and loss account at minimal costs.

Responsibilities

• Management , recovery and rehabilitation of the Banks written down Nonperforming book
• Management of all non-performing book outsourced to external debt agents
• Offering borrowers viable remedial products based on their financial position
• Review, negotiate, process and offer feedback on all proposals emanating from outsourced debts.
• Pursue insurance claims for deceased and permanent disability cases.
• Update all monthly/weekly report from External Debt Collectors on the database.
• Deal with and manage any contentious issues/complaints/queries/conflicts that normally arise during the recovery process of outsourced debts.
• Assessing performance of external debt collectors to ensure that they adhere to our standard agreements e.g., providing the needed reports.
• Timely vetting and processing of service providers fee notes & forwarding them to Finance/operations department for settlement.
• Managing all correspondences and calls emanating from EDC.
• Tracking the performance of EDCs with a view of guiding future engagements with them.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.

Main Activities:

• The purpose of this role is to action arrears accounts and written down accounts with a view to bringing them back to situations reflecting nil arrears at the lowest cost, in the shortest time by utilizing email, phone, visits, normal correspondence and any other recovery option available to recover the outstanding debts.
• Ensure maximum recovery of written down accounts through actual recoveries, debt reinstatement, property realization or any other available options
• Ensure timely and accurate preparation and submission of relevant reports to the supervisor, relevant business heads and teams at head office and branches.
• Ensure maintenance of a healthy partnership with other business units and service providers while complying with agreed service level agreement.
• Ensuring 100% engagement and documentation on all written down portfolio
• Maintaining and regularly updating database on all written down portfolio.

Qualifications

• Bachelor’s degree in a business-related field
• 3 years’ experience in banking of which 2 must be in credit