Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health. 

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with innovative technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change. 

Main Responsibilities: 

• Maintain the membership database, by accurately recording and updating information received 
• Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements  
• Communicate directly with clients via email and telephone within the agreed service levels 
• Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals 

Experience Required: 

• Database Entry and/or Database Management experience essential 
• Experience within a Customer Service environment  
• Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous 
• Educated to standard grade English and Mathematics  
• Experience from an insurance background preferred 

Skills/Qualities: 

• Strong interpersonal skills with excellent written/verbal communication skills 
• Must possess excellent attention to detail, with a high level of accuracy  
• Must be able to review information and exercise judgement 
• Ability to organise, prioritise and manage workflow to meet individual and team production standards 
• Ability to work under own initiative 
• Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements 
• Good analytical skills 
• Ability to navigate systems and applications with ease 
• Regulatory awareness 
• Ability to work within a large team 
• Adaptable to change with a flexible approach to supporting team tasks