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Engineer- IP Support at Safaricom Kenya

posted 2 weeks ago
Job Overview
Employment FullTime
Location Kenya
Experience
Education Level
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Opportunities Meet Aspirations

Key Responsibilities

  • E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support. 
  • Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA. 
  • Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
  • Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process 
  • Effective implementation and planning of  change requests in IPCORE network to ensure no unplanned  incidents due to change 
  • Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC 
  • Active participation and resolution of quality related cases 
  • Resolution of all identified issues on NMS within 8 hours from detection 
  • All the IPCORE services are implemented with 100% accuracy on availability targets 
  • Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year 
  • All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups
  • Optimize IPCORE network to improve resiliency. 
  • Check and ensure that SRV6 network controllers are implementing network policies well 
  • Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems 
  • Carry out acceptance tests, commission and integrate new IP core devices

Qualifications

  • BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects. 
  • Thorough Knowledge in IP network performance monitoring and optimization tools 
  • Trouble shooting and problem-solving skills 
  • Working knowledge of process improvement practices 
  • Certifications in Networking (CCIE /HCIE certifications or equivalent) 
  • Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing
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