Key Responsibilities:

• Manage, support, and optimize the Group’s SAP functional landscape in the Materials Management (primary) and Plant Maintenance (Secondary) modules and other enterprise business systems as they relate to function.
• Align SAP and supporting applications with evolving business processes and group strategy.
• Handle functional issues, support tickets, and enhancement requests—ensuring resolution within defined SLAs.
• Liaise with stakeholders to gather, document, and prioritize functional and technical requirements.
• Prepare detailed Functional Specification Documents (FSDs) for system changes and developments.
• Configure SAP modules as per business needs within compliance and system constraints.
• Coordinate and participate in Unit, Integration, UAT, and Regression Testing.
• Design and support reports and forms aligned to user and departmental needs.
• Contribute to SAP upgrade projects by evaluating process impacts and system readiness.
• Develop training materials and deliver knowledge transfer sessions for users and super users.
• Monitor SAP system usage trends and participate in after-hours support and monitoring schedules.
• Enforce governance procedures in change management, documentation, and incident handling.

Requirements

Qualifications Required:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• MBA or equivalent business qualification is an added advantage.

Experience Required:

• 5–7+ years’ experience in SAP functional support, configuration, or implementation.
• Demonstrated expertise in Materials Management & Plant Maintenance as an added advantage
• Proven experience working in a manufacturing or supply-chain-driven SAP environment.

Key Competencies & Skills:

• Strong understanding of SAP data structures, business logic, and inter-module integration.
• Proficient in business process mapping, documentation, and functional design.
• Skilled in preparing Functional Specs, Gap Analysis, and Process Impact Assessments.
• Ability to communicate technical topics clearly to non-technical audiences.
• Strong analytical and diagnostic skills for issue resolution and optimization.
• Experience with SAP Service Marketplace (OSS) and incident management tools.

Language Requirements:

• Fluent in English, both written and spoken.

Computer Literacy:

• SAP ECC 6.0 and/or S/4HANA.
• SAP Business Objects, SAP BI (preferred).
• Microsoft Office Suite (Excel, Word, PowerPoint, Visio).

Personality Profile:

• Confident, clear communicator and stakeholder engager.
• Works independently and collaboratively across teams.
• Resilient, detail-oriented, and delivery-focused.

Additional/Specific Work Requirements:

• Willingness to travel across Eastern & Southern Africa as needed.
• Available for after-hours support during system cutovers, upgrades, or escalations.