About the role Key duties and responsibilities
- Manage customer data base – by building the best routes for our dedicated fleet.
- Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
- Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
- Efficiently plan transportation routes to optimize delivery schedules and minimize transit times.
- Implement effective problem-solving strategies to minimize disruptions and maintain service levels.
- Increase customer service levels.
- Coordinate with drivers, carriers, and logistics partners to ensure timely and accurate execution of transport plans.
- Collaborate with regulatory bodies and internal teams to address compliance issues and implement corrective measures.
- Utilize tracking systems to monitor the real-time status of shipments and provide regular updates to stakeholders.
- Monitor key performance indicators (KPIs) related to transportation efficiency, on-time delivery, and cost-effectiveness.
- Analyze performance data to identify trends, assess operational effectiveness, and recommend improvements.
- Negotiate contracts and terms to optimize service levels and control costs.
- Cultivate and maintain strong relationships with carriers, vendors, and transportation service providers.
- Move customers and orders between routes.
- Master routes to be maintained, individually optimized.
- Ensure compliance with transportation regulations, safety standards, and documentation requirements.
- Maintain clear and effective communication with drivers, ensuring they have all necessary information and support during transit.
- Be actively involved in and support change initiatives.
- Manage – plan and utilize all internal resources to ensure maximum productivity.
- Liaise with all levels of management in FMCG environment.
- Equipment care to ensure GPS units are kept in good working order.
- Maintain an excellent customer service to internal and external customers.
- To work within operating areas as determined by management and the needs of the business.
- Follow standard operating procedures and safe working practices.
- To ensure that all documentations are accounted for and completed as per instruction.
- Maintain cooperation with dispatch to ensure correct information is gathered for reporting purposes.
- Complete daily allocation sheet, correctly, accurately, and timeously.
- Report discrepancies to Transport Manager.
- Record daily information of trip sheets collected from Dispatch Clerks.
- Conduct all communication in a polite professional manner which promotes respect, goodwill, and trust.
- Keep work areas tidy, safe, and neat at all times.
About you
- Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
- Relevant professional qualifications.
- Strong organizational, communication, and problem-solving skills.
- Proven experience 3 years in transportation operations, with a focus on execution and coordination.
- Knowledge of transportation regulations, safety standards, and compliance requirements.
- Matric.
- Familiarity with transportation management systems (TMS) and route optimization tools
What we offer
- Extensive learning and development opportunities.
- Comprehensive health insurance cover – Inpatient / Outpatient / Dental / Optical.
- Tools for the assigned tasks and for results delivery.