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Exports Manager at AGL- Africa Global Logistics

posted 21 hours ago
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least 5-8 years
Education Level Bachelor's Degree
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Mission Description                      

The Exports Manager leads the company’s international growth by managing export operations, driving business development, optimizing logistics, ensuring regulatory compliance, and cultivating strong global partnerships.

Key Responsibilities

  • Export Strategy & Business Development
  • Develop and execute export strategies targeting new and existing international markets.
  • Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.
  • Build and nurture relationships with potential and current clients to grow revenue and market share.
  • Client Service & Relationship Management
  • Resolve client concerns and ensure customer satisfaction.
  • Conduct client visits, service surveys, and submit periodic reports.
  • Guide customer service staff to deliver excellent service.
  • Review and update client tariffs to reflect current service rates.
  • Regulatory & Compliance Oversight
  • Ensure full compliance with export and customs regulations.
  • Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.
  • Maintain and update export control procedures as required by law.
  • Prepare for and support external audits and inspections.
  • Reporting & Documentation
  • Submit accurate and timely reports on stock movement and warehouse activities to clients.
  • Prepare regular departmental performance and management reports.
  • Oversee the preparation and dispatch of all required export documents.
  • Finance & Revenue Assurance
  • Approve service invoices and ensure billing aligns with services rendered.
  • Monitor revenue collection and follow up on outstanding payments with the credit control team.
  • Prepare and manage departmental budgets, ensuring targets are met.
  • Business Development
  • Source new business opportunities and issue quotations to potential clients.
  • Build long-term relationships that support company growth and market expansion.
  • Team Leadership & Staff Development
  • Assign workloads, monitor performance, and coordinate staff training.
  • Provide support and guidance to customer service and operations staff.
  • Train staff on systems and ensure correct usage and updates.
  • Operational Coordination
  • Manage daily operations and ensure smooth system functioning.
  • Redirect client queries appropriately to ensure prompt responses.

Profile

  • Key Skills
  • Communication
  • Customer care
  • Negotiation
  • Analytical
  • Managerial
  • Computer literacy

Experience

  • 5–8+ years of experience in export operations.

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