Field Officer, Internal Audit (Fixed Term Contract)

Overview:

The Field Officer will play a critical day-to-day role in ensuring that GiveDirectly is able to deliver cash transfers to recipients safely. The Field Officer will be part of the team that is responsible for preventing, detecting, mitigating and investigating field-based risks for GiveDirectly.

The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model. In brief The Field Officer will be expected to audit the work of the enrolment team, whose core responsibility is surveying households and enrolling them in our programs.

Key Responsibilities

Recipient engagement (60%): 

• Directly engage with high risk recipients to provide them with the necessary support so that they receive their transfers safely.
• Directly engage with recipients to  identify any corrections or improvements in field processes that are needed. 
• Investigate and resolve any recipient cases that have been flagged to the Internal Audit team.
• Identify and escalate key risks associated with GD’s programs in the community.

Risk monitoring (30%):

• Work with the Internal Audit, Associate Field Manager in undertaking risk monitoring activities within the community.
• Measure the quality of data received from the field teams against set data quality standards, reporting any cases of inconsistency.
• Report any cases of fraud and bribery by GD staff and or recipient(s) that are identified through the appropriate escalation channels. 
• Utilize technology in order to flag any abnormalities in operation. 

Other (10%)

• Support the Internal Audit, Associate Field Manager in onboarding processes of new team members. 
• Assist the Internal Audit, Associate Field Manager with hosting visitors to the project location.
• Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.

Required Qualifications

• Bachelors degree in Social Sciences, Community Development, Development Studies, or a related field.
• Fresh graduates from Turkana are highly encouraged to apply.
• MUST be a resident of Turkana County.
• Proficiency in Turkana language is a MUST.
• Fluency in Kiswahili; proficiency in English is preferred.
• Possess critical thinking ability and good judgment in resolving operational glitches.
• Possess high-quality problem solving, work ethic.
• Good time-management skills.
• Particularly skilled with interpersonal skills, honesty  and high integrity.
• Strong interest in the mission of GiveDirectly and commitment to advancing GiveDirectly  distinctive values.
• Physical fitness and the ability to cope with difficult weather conditions or terrain.
• Excellent communication skills and the ability to represent the organization effectively to external parties.
• Have the ability to exercise patience and good judgment in resolving recipient’s challenges.