What you will do:
- The Commercial team at Watu is entrusted with overall management and oversight of Watu’s commercial operations across the country, which is represented by a network of physical locations (Own and partners location) that act as a physical touch point for our customers as they interact with WATU (our brand) for different purposes along the customer journey. These purposes range from a wide variety of needs like Product/ company awareness, Sales & Onboarding, Customer service, Customer Support, re-sale of financed assets etc.
- Walk-in Lead Generation and Referral:
- Generate leads through walk-in inquiries and referrals.
- Conduct KYC (Know Your Customer) and loan onboarding for both boda and simu financing.
- Provide dealership training and support for self-onboarding in nearby areas.
- Customer Support:
- Offer boda (bikes) and simu (phone) customer support for asset financing products.
- Provide boda (motorbike) and simu (phone) customer support to ensure client satisfaction.
- Proactive Call Campaigns and Loan Closure:
- Execute proactive call campaigns to engage potential and existing clients.
- Facilitate loan closure through cash sales for repossessed assets.
- Logbook and Plate Management and Simu Management:
- Manage the release of logbooks and plates.
- Conduct proactive calls for logbook, insurance, and GPS-related issues.
- Manage Simu collection, transfer,inventory and service center follow up.
- General Inquiries and Brand Execution:
- Handle general customer queries regarding asset financing.
- Ensure brand execution and compliance in all client interactions and activities.
- Resolve issues related to simu and boda financing – eg Theft, Replacement, Service Centre Follow up
- Maintain a professional appearance with branded reflectors or t-shirts and a clean working desk.
- Marketing and Brand support
- Support Marketing and Brand activities
- Documentation and Reporting:
- Prepare and share all loan documents for dispatch.
- Maintain accurate records of client interactions, asset verifications, and repayment activities.
- Submit regular reports to the supervisor on field activities and client status.
- Compliance and Risk Management:
- Ensure compliance with company policies and regulatory requirements during field activities.
- Identify and report potential risks associated with asset financing transactions.
- Training and Development:
- Participate in training sessions to stay updated on asset financing products and services.
- Attend logbook and number plate clinics for continuous learning.
- Share knowledge and best practices with team members to improve overall service delivery.
- Audit and Appraisal:
- Audit number plates, logbooks, and phones for accuracy and compliance.
- Participate in monthly appraisals with the manager to assess performance and set goals.
- Attend commercial and company-wide meetings, including HR workshops and BB engagement events.
What are we looking for:
- A bachelor’s degree in Business Administration, Customer Service, Sales, or a related field.
- At least 2-3 years’ experience in asset financing, customer service, or a similar field..
- Self motivated with high energy and ability to prioritize, meet deadlines and flexibility to adopt fast paced and dynamic working environments
- Proven ability to manage multiple responsibilities in a fast-paced environment.
- Team-oriented mindset to foster collaboration and actively engage in company-wide initiatives, training, and workshops.
- Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
- Excellent interpersonal skills with a team spirit to go an extra mile and assist other team members to achieve common goals
- You possess flexibility and adaptability to thrive in a fast-paced, dynamic environment
- Ethical, compliant professional with no criminal records.
- You are passionate about our mission to empower entrepreneurs