Job Description
Reporting to the Chapter lead, Fraud Investigations, the individual is responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.
Responsibilities
Risk Analysis, and Audit
- Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
- Able to develop workflows for new and existing data.
- Can develop standard monitoring reports to monitor KPI performance.
- Can engage internal and external partners to review and present insights.
Forensic reviews and Investigations
- Able to conduct forensic acquisition, storage and analysis of electronic evidence from electronic devices.
- Analyze jailbroken/rooted devices for exploits and offer solutions on security of the devices.
- Detect and investigate SIM box fraud, call termination fraud interconnect bypass and other GSM Telecommunications fraud.
- Assist in reverse-engineering fraudulent telecom apps or scripts used in revenue leakage and fraud exploitation.
- Able to conduct and manage fraud investigations of cases assigned.
- Able to identify links between objects, events, people and location using link analysis methods to develop evidence flow.
- Able to prepare planned and Adhoc reports on insights arising out of investigations done.
- Able to represent Safaricom before court on fraud related matters.
- Can propose recommendations to improve control weaknesses identified during investigations.
- Understands and utilizes Chain of custody principles while handling evidence.
- Able to conduct forensic acquisition and storage of electronic evidence from electronic devices.
- Able to coduct analysis and reporting of electronic evidence.
- Can report to law enforcement agencies, cases of staff engaged in Fraud against customers and/or Safaricom.
- Able to engage and guide law enforcement agencies with relevant legally acceptable information to apprehend and prosecute suspects.
- Able to create and maintain a robust and risk-based intelligence-gathering network in all areas of business.
Data analytics and Mining
- Able to query/mine data from different sources using different scripting tools e.g. SQL, Python etc.
- Able to develop workflows for new and existing data.
- Uses a variety of analytical tools to give insights and derive trends for given fraud scenarios.
- Ability to carry out second level analysis on emerging fraud trends.
- Highly proficient in data analysis using multiple toolsets.
- Can develop audience specific insights using presentation tools.
- Can develop standard monitoring reports to monitor KPI performance.
- Can engage internal and external partners to review and present insights.
Automation, reporting and tooling
- Understanding of fraud risk landscape for GSM/MPESA frauds.
- Specialized fraud risk knowledge in one specific business area.
- Ability to engage different stakeholders required in automation journey.
- Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports.
- Ability to design practical automated solutions.
Must have technical / professional qualifications
- Minimum education qualifications required – Bachelor’s degree in a Business or Computing related discipline.
- Good working knowledge of Agile methodology ways of working.
- Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
- Certification in Digital forensics and/or incident response will be an added advantage.
- Proven hands-on fraud investigations experience in a GSM Company, Fintech and/or Systems Forensic systems audit firm environment for a minimum period of three (3) years.
- Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
- Good knowledge of GSM network business models and processes.
- A conceptual thinker able to work independently.
- Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners