Job Summary

Supervise Group Life underwriters to ensure prudent underwriting and effective administration of group life schemes in accordance with the laid down procedures and regulation.

Key Responsibilities

• Coordinate processing of renewals, including advising medical requirements to customers
• Coordinate processing of supplementary costings
• Ensure prompt communication of costings (new entrants and exits)
• Review new member details whenever there are changes to scheme membership to ensure accurate data capture.
• Ensure prompt communication of costings (new entrants and exits)
• Support retention of business by ensuring adherence to SLAs
• Promote relationship management with intermediaries and clients.
• Ensure high level of accuracy in costings and debit/credit notes.
• Generate reports for policies due for renewal to ensure timely renewals.
• Attend to queries and concerns from customers and intermediaries to ensure timely resolving.
• Prepare reports as and when required in a timely manner for timely submission.
• Prepare credit life quotations and customers onboarding in a timely manner and accurately for timely communication to customers.
• Prepare policy documents, policy endorsements renewal endorsements and share with customers timely
• Prudent medical and financial underwriting.
• Preparation and submission of accurate reinsurance returns on quarterly basis.
• Seeking facultative reinsurance for customers with sum assureds above treaty limits
• Debt management and collection of premiums

Qualifications

• Bachelors’ degree in a Business-related field
• Professional qualification in Insurance (ACII, AIIK)

Experience

• At least 4 years’ experience in management of group life schemes

Key Performance Measures

• Accurate member details
• Timely processing of supplementary costings
• Timely communication to members
• Timeliness in the raising of debit/credit notes
• Timely dispatch of customer statements
• Timely preparation of reports
• Maintain suspense items at desired levels
• Premium collection within grace period

Competencies

• In depth understanding of insurance operations and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of claims procedures
• Effective business management skills
• Demonstrable commercial and financial management experience
• Excellent organizational and stakeholder management skills
• Customer service skills