KEY RESPONSIBILITIES:
- Identify Vips and conduct special Check-in and check out for these guest
- Respond appropriately to guest requests and complaints
- Prepares and cordinates the distribution of guest amenities,welcome letters and and fruit set ups for Vips,long staying guests, and the guests for the special programme
- Have the courtesy call programme adhering to the standard within the required frequency
- Able to work a flexible rota
- Maintaining an active presence in the hotel lobby to greet and assist incoming guests
- Collect online reviews and guest feedback data
REQUIREMENTS:
- Degree/Diploma in Front Office / Customer Service from a recognized Hospitality Institution
- Customer Service Skills: Strong communication and interpersonal skills to effectively interact with guests
- Experience: Prior experience in customer service, front desk operations, or a similar role in the hospitality industry
- Problem-Solving Abilities: Ability to handle guest complaints and resolve issues efficiently
- Multilingual Abilities: Proficiency in multiple languages can be an asset, especially in international settings
- Friendly and Approachable: A warm and welcoming demeanor to make guests feel comfortable
- Professional Appearance: Maintaining a neat and professional appearance at all times
- Organized and Efficient: Strong organizational skills to manage multiple tasks and responsibilities
How to Apply
Send your CV and a cover letter to hrm@flamingobeach.co.ke by Friday, 07th March 2025. Please use the subject line