Job description
The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational expertise, leading high-impact transformation initiatives while erving as an incubator for new business lines and verticals.
What You’ll do
Strategic Business Support
- Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
- Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.
- Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels
- Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
- Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights
- Provide interim senior leadership during transitions, organizational changes, or strategic pivots
Cross-Functional Operational Excellence & Performance Optimization
- Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
- Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
- Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence
- Optimize cross-functional processes and eliminate operational silos to enhance overall business performance
Project Leadership & Innovation Incubation
- Manage critical strategic projects including new product/financial services launches and market expansion initiatives
- Lead incubation and development of new business lines and revenue verticals for the local operations
- Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
- Drive innovation strategy, new revenue stream development, and change management at the senior leadership level
Qualifications & Experience
- Bachelor’s degree in business administration, Operations, Project Management, or related field
- 7-10 years of progressive experience in senior management, transformation, or general management roles
- Strong background in business intelligence, analytics, and data-driven decision making
- Proven track record leading large-scale business transformation and operational excellence initiatives
- Experience in new business development, product incubation, or strategic project management
- Track record of driving results in fast-paced, customer-centric environments
- Excellent communication and leadership skills