Key Responsibilities:
- Design, implement, and manage enterprise server and storage solutions.
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
- Provide data centre support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for data centre operations and related infrastructure and resolve technical problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
- Administer and optimize VMware environments, including vSphere and vCenter.
- Manage RedHat Linux systems and ensure their stability and performance.
- Implement and maintain backup and recovery solutions; Veeam, Veritas and Commvault.
- Collaborate with the teams to support infrastructure projects and initiatives.
- Ensure data security and integrity across all systems, Prepare breach and other reports to identify failures and short-comings.
- Develop and update documentation for infrastructure and take full ownership for managing the incident to resolution within the service level conditions.
- Perform regular backups and recovery operations.
- Monitor system performance and implement improvements.
- Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
- Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
- Perform the necessary hand over procedures in cases where shift work is required.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in enterprise server and storage engineering.
- Strong understanding of data security principles.
- Experience with VMware, RedHat Linux, and Veritas technologies.
- Familiarity with backup and recovery procedures.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and collaboration abilities.