About the Role

We are looking for an IT Associate to join our Technology team. You will be responsible for maintaining and improving our IT infrastructure. You will collaborate with leaders across the Technology, Customer Operations, and People Operations departments to support seamless business operations by resolving hardware and network issues.

Key roles and responsibilities:

• Administer user accounts, access rights, security management, certificate, and license management for all employees, including access rights of all the tools e.g. Atlassian stack, G-Suite, MS Office, Service Desk, support tools, etc.
• Manage and maintain networking infrastructure including routers, switches, access points, and cabling; configuring network equipment to ensure optimal performance and security.
• Implement proactive maintenance protocols and conduct regular network assessments to identify and address potential issues before they impact operations.
• Manage internet service providers and equipment vendors to troubleshoot issues, coordinate service improvements, and procure IT equipment like laptops.
• Serve as the primary liaison between Turaco, partners, and other country offices regarding IT and networking requirements.
• Document network topology, and configurations, and build-specific IT arrangements to ensure continuity of service and knowledge transfer.
• Conduct functional and non-functional tests of internal software and user acceptance tests.
• Troubleshoot and run maintenance for computer equipment (e.g. laptops and printers), testing computers and peripherals on a network to diagnose, hardware versus software problems, and escalate corrective procedures to other technical resources as appropriate.
• Suggest improvements, modify existing configurations, and, under guidance, update any of the internal tools.

Key Qualifications & Your Profile:

• Live Turaco’s values – Push Boundaries, Work with excellence, and Profound respect for the individual.
• Bachelor/Undergraduate degree strongly preferred. IT training in data processing, MS Office, and hardware maintenance will be an advantage.
• 1+ years of related experience providing customer service in a technological environment.
• Knowledge of a variety of hardware, software, and operation systems.
• Basic knowledge of network protocols and some experience with computer applications and operating systems.
• An excellent team player.
• Strong communication skills.
• Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solve.