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IT Service Desk Specialist at Mogo Finance

posted 2 months ago
Job Overview
Employment FullTime
Location Kenya
Experience
Education Level
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Opportunities Meet Aspirations

What you will do: 

  • Provide support and assistance to colleagues in understanding and using the ERP system.
  • Share feedback and suggestions to improve ERP processes
  • Understand the system logic and functionality to troubleshoot and resolve user tickets.
  • Translate client issues into Change requests that clearly describe the issue and possible solutions.

What you will need: 

  • Empathy and a genuine desire to help others.
  • Good knowledge of the ERP system and its functionalities.
  • Ability(willingness) to learn and understand the system in detail.
  • Great communication skills.
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