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Job Vacancies at Airtel Kenya

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Job Overview
Employment FullTime
Location Kenya
Experience
Education Level
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Customer Experience Lead

This role of HBB Customer Experience Lead will report within Customer Experience Department. He/she will be responsible for developing and leading the customer lifecycle engagements across different touch points to improve customer satisfaction, loyalty and minimizing HBB churn.

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HBB Business Analyst Lead

The role of HBB Business Analyst reports to the Head of Home Broadband. He/she will be responsible for analysing and enhancing 5G and FWA channel performance to ensure efficiency and delivery of the planned budget. The role holder will be responsible for daily channel KPIs performance reporting, stock reconciliation, attendance and channel route plans governance.

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