Systems Support Analyst (1 Year Fixed-Term Contract) – (2500002H)

Job Purpose:
To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance

Business Analyst, Insurance Systems (1 Year Fixed-Term Contract) – (2500002D)

Job Purpose:
We are seeking a skilled IT Business Analyst with proven experience in the insurance sector to bridge the gap between business stakeholders and the technical development team. The ideal candidate will work on projects involving life, general, and health insurance systems, ensuring that system requirements align with business objectives and regulatory standards.

Systems Developer (1 Year Fixed-Term Contract) – (2500002I)

Job Purpose:
We are seeking a skilled Developer with expertise in .NET Core and DevExpress XAF (eXpressApp Framework) to design, develop, and maintain enterprise-level applications. The ideal candidate will work closely with business analysts, project managers, and other developers to deliver robust solutions that meet business requirements and align with best practices

Customer Experience Analyst – (2500002O)

Job Purpose:

The role will be directly responsible for end-to-end Complaints/issue resolution and monitoring and 
ensuring that all complaints are captured in the centralized complaints management system and that they are thoroughly investigated ensuring a fair outcome for customers. Follow up with resolvers and ensure complaints are resolved within the shortest time possible while keeping customers updated on the progress. The role will also identify thematic issues and working with various stakeholders to formulate actions to resolve the matters at the root cause. 

Quality Assurance & Reporting Analyst – (2500002M)

Job Purpose:
The role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience

Assistant Manager, Service Experience – (2500002N)

Job Purpose:

• The role will be directly responsible for managing service experience quality assurance and complaints management across the organization. 
• The role will assess the quality of service delivery across all customer touchpoints within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience.
• The role will also ensure that all complaints are captured in the centralized complaints management system and that they are thoroughly investigated ensuring a fair outcome for customers as well as identifying thematic issues and working with various stakeholders to formulate actions to resolve the matters at the root cause.