Administrator – (2500002T)

Job Purpose:
The role will serve as a point of contact and link between directors, managers, internal departments, and external parties, including vendors, and customers. The role will handle clerical and administrative duties, analyse and improve office processes and policies, and ensure that the office operates smoothly.

Case Management Officer (Fixed-Term Contract) – (2500002V)

Job Purpose:
Reporting to the Manager Clinicals, the role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.

Assistant Manager, Medical Contact Center – (2500002U)

Job Purpose:

• The job holder is responsible for managing Medical Contact Center for both Corporate Health and EMC departments by providing support and resolution to customer queries and complaints. This entails operational service delivery across all customer touchpoints including Medical Underwriting, Care, Provider Management and Claims sections as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience.
• The role is responsible for designing and implementing innovative initiatives to improve on Customer Satisfaction & Loyalty, business retention and formulation of strategies and actions plans for profitable growth through value-based cost control initiatives.

Business Development Officer – (2500002R)

Job Purpose:
The job holder shall actively manage, support branches, financial advisors (FA) and entire network meet their Asset management targets. The person is key to ensure an increase in the number of financial advisors selling BAM products – 80% of all the FAs. The role requires working with other departments within BAM to ensure smooth and efficient client & intermediary service standards.