EXECUTIVE ASSISTANT – DIRECTOR RISK & COMPLIANCE

Reporting to the Director Risk & Compliance, the role-holder will be responsible for providing administrative support, primarily to the Director, Risk &Compliance, as well as handle project assignments and support for the senior R&C leadership team.  This position requires a high level of discretion and confidentiality and the ability to manage relationships both internally and externally.

QUALITY ASSURANCE LEAD

Reporting to the Group Head of Business Change & Transformation, the role holder will drive the quality assurance efforts within the team to ensure that all products and increments are thoroughly tested and meet high-quality standards before release. This includes strategizing, planning, and coordinating QA activities, defining testing standards, and implementing automation frameworks. The QA Lead will work closely with cross-functional teams to streamline testing processes and support the continuous delivery of high-quality software.

CARE OFFICER

PURPOSE:

Responsible for care facilitation/cost containment and call centre reachability.

PRIMARY RESPONSIBILITIES:

• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.

BENEFITS PAYMENT ANALYST

PURPOSE:

Reporting to the Benefits Payment Manager, the role holder will fulfil promises and obligations of risks assumed by the company on behalf of its clients by efficiently processing all certain and uncertain claims and settling within the stipulated timelines.

AML OFFICER

PURPOSE:

Reporting to the Compliance Manager, the role holder will be responsible for ensuring that the Company is compliant to Money laundering, Counter-terrorism Financing and Proliferation Financing laws. This role will ensure that the Company complies with Regulatory guidelines, internal AML Policies and Procedures as well as global best practice in detection of money laundering, terrorism financing and other financial crimes.