Diaspora Banking ARM
Job purpose
To support the growth and servicing of the Diaspora banking portfolio by supporting in the acquisition of new customers, handling service requests, executing customer reactivation campaigns, managing money transfer service (MTS) relationships, and ensuring high levels of customer satisfaction across all touchpoints.
Digital Financial Solution Agents
Job purpose
To champion uptake of DFS channels through quality customer engagements and ensure customer success. The role holder will drive acquisition of new subscriptions onto digital channels, cross-sell digital solutions and enhance utilization of digital channels for both existing and NTB customers