Customer Engagement Officer

As a Customer Engagement Officer, you will play a crucial role in engaging HF Group customers on phone for various initiatives including onboarding, customer feedback collection and customer retention. 

Client Services Manager

Develop and implement a model that will support the customer service function within Branch Business aimed at raising the standard of service and creating uniformity in service delivery across the Branches and tracking service metrics for service improvement. 

Client Experience and Insights Manager

A Client Experience and Insight Manager is responsible for gathering, analysing, and interpreting data on customer behaviour, preferences, and trends to help guide business strategy and decision-making.

The Client Experience and Insight Manager will play a critical role in understanding customer needs and behaviours to provide actionable insights that will drive business growth. This role involves leveraging data analytics, market research, and customer feedback to inform product development, marketing strategies, and customer experience improvements.