Bell Attendant

Full-Time

• Greet and warmly welcome all guests with a smile to the Hotel, offering luggage assistance on arrival and departure.
• Ensuring all guests requests are dealt with promptly and in a courteous manner.
• Welcome guests with the appropriate greetings depending on the time of day.
• Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs.
• Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner.

Front Office/Reservations Host

Full-Time

• Warmly welcomes all guests in a friendly manner with a smile at all times.
• Check in all guests in a professional manner as per the set standards operating procedures and ensuring proper profile registration in the Property Management System (PMS).
• Collect payments from guests settling their bills directly upon arrival or ask for a pre-authorization to cushion the Hotel as per the credit policy.
• Filing of guest registration cards in the dockets accordingly after ensuring that the guest registration forms are attached with the correct back up letters with clear billing instructions. The reg-card MUST be scanned for soft filing system as well.            

Team Leader, Front Desk

• Receive and direct calls efficiently to guest rooms, hotel team members or departments through the PBX system. 
• Checks on the house status both In PMS and Reserve, upon reporting on duty and consistently during the shift, especially on high occupancies for proper decision making.
• Ensure all hotel guests are received within the set standard operating procedures. 
• Ensuring that all calls are handled within the standard operating procedures.
• Manage the Front Office master roll and duty Rota last minute changes.
• Regular contact with guests during their stay, and escalating their concerns to the Head of

Team Leader, Food & Beverage

Operational:

• Ensures that brand standards have been implemented.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organized, both at the front and back of the house.
• Assists to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

Food & Beverage Host

Operational:

• Ensures that minimum brand standards have been adhered to.
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders, serves food and beverage, presents the menu, answers inquiries, and clears and resets tables, following established procedures.
• Prepares bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• Possesses a thorough knowledge of all food and beverage items, recommends combinations, and upsells alternatives.

Junior Bartender

Operational:

• Be familiar with all food and beverage items on the outlet menu.
• Prepare and serve beverages according to the standard required.
• Set up, stock, clean, and maintain the bar and beverage preparation area.
• Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Take food and beverage orders from guests, up selling wherever possible.
• Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.

Team Leader, Laundry

Operational:

• Receives and marks articles for laundry or dry cleaning with identifying code number or name, using hand or machine marker.
• Examines and sorts articles to be cleaned into lots, according to color, fabric, dirt content, and cleaning technique required. Weighs garments and loads them into washers manually.
• Pre-soaks, sterilizes, scrubs, spot-cleans, and dries contaminated or stained articles, using neutralizer solutions and portable machines.
• Starts washer, dry cleaner, drier, or extractor, and turns valves or levers to regulate and monitor cleaning or drying operations.

Team Leader, Housekeeping

Operational:

• Oversee staff performance daily. 
• Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.
• Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.
• Evaluating the quality of work performed by team members and providing feedback where necessary.
• Perform cleaning duties when there is a team member shortage.

Housekeeping Host

Operational:

• Cleaning and maintaining guest rooms, including sweeping and mopping floors, dusting furnishings, making beds, changing linens, vacuuming carpets, and cleaning bathrooms, toilets, sinks, and tubs.
• Capable of servicing and cleaning of up to and including 13+ rooms per day.
• Providing towels, linens, and other supplies as needed.
• Replenishing toiletries, shampoo, soap, and other supplies as needed.
• Restocking mini bars and refrigerators with beverages and snacks.
• Keep rooms, corridors, and lobbies neat.
• Clean, manage and organize hotel and function halls.

Chef De Partie

Guest & Client Relations

• To ensure that you deliver the brand promise and always provide exceptional guest service.
• To ensure that you also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Junior Sous Chef, Pastry

Guest & Client Relations 

• To ensure that you deliver the brand promise and always provide exceptional guest service.
• To ensure that you also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Team Leader, Engineering

Team Management and Leadership: 

• Supervise and lead the engineering team, including technicians, maintenance staff, and contractors, ensuring proper delegation of tasks, scheduling, and performance management. 
• Provide guidance, mentorship, and training to team members to maintain a skilled and motivated workforce.

Sales Executive

SALES Account Manager role at Hyatt Place & Hyatt House, Westlands, Nairobi – Kenya. Join a creative, vibrant, passionate and unscripted team at the newest dual branded hotel in Nairobi, where guests get the most out of their stay, so they can get the most out of their lives.

Assistant Manager, Engineering

Full-Time

• To assist the chief engineer in the day to day work and oversee the preventive maintenance of all equipment.
• To assume all the responsibilities and authority of the chief engineer in his absence.
• To take regular training classes of Engineers and Staff.
• To check all log books daily and take corrective measures accordingly.
• To keep Chief Engineer informed of all the activities and incidence in the Engineering Department.
• To coordinate with the outside agencies or vendors for repair and maintenance work.
• To check the quality of engineering goods procured by the organisation.