Head of Central Operations

The role holder is responsible for operational efficiency and ensuring processes conform to standard banking practice, rules and regulations with a view of avoiding reputational and financial risk to the organization.

Quality Assurance-Team Lead

The Quality Assurance (QA) Team Leader is responsible for leading the QA team responsible for overseeing the accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams. This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.