CUSTOMER RELATIONS EXECUTIVE

Reporting to the Customer Relations and Excellence Manager the role will ensure effective complaint management system and service recovery that enhances customer loyalty, encourages repeat business translating to business retention and reduction in operations cost and achievement of Revenue

Manager Technology Service Delivery

Overall responsibility (and lead facilitator) for the delivery, management, and improvement of ITService to support the company’s business and meet user needs, using a set ofwell-defined best practices (based on ITIL). Responsible for leading the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes; as well as establishing, measuring, and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery

KQ Academy Manager (ONE YEAR CONTRACT)

Lead, plan, organize and oversee training to ensure a highly effective learning environment for Kenya Airways and its clientele these incudes managing training facilities, training services, learning systems and resources

Total Reward Advisor

This role purpose is to contribute to the development and implementation of the company’s compensation and benefits programs including job evaluation and design of reward schemes. This role will also be responsible for overseeing the accurate and timely processing of payroll for the organization and ensuring compliance with relevant regulations and maintaining payroll records and systems

Record Officer – Training School

This role purpose is to process accurately and in a timely manner the group payrolls to ensure staff are paid in accordance with the contractual and statutory obligations and enforce effective internal controls and efficiency within payroll for accurate accounting of staff costs.

TECHNOLOGY COST ANALYST

Reporting directly to the Senior Manager, Technology Platforms & Infrastructure. This position supports and reports on budgets and costs across the Technology Department.  The role analyses, reconciles, monitors and controls the Technology Department budget, processes communication costs within the company, including phone lines, internet, mobile plans and Tye B, and distributes to the various cost Centre within the prescribed timelines, ensuring that the payments to vendors are settled promptly and without delay. Also develops cost saving initiatives within the company on technology costs

Customer Experience Quality Assurance Manager

Reporting to the Head of Customer Experience and Loyalty, the ideal candidate will be accountable for the implementation of the Quality Assurance programme throughout the ground service customer touchpoints and to ensure delivery of customer experience as per set standards through monitoring, auditing and evaluating work processes to ensure conformance, compliance, cost-effectiveness and industry best practice

Hub Planner

Ensure and maintain a healthy, Safe, Secure and Cost effective operation for Kenya Airways and customer airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities. Plan efficient and economical staff & equipment utilization that meets network plans and stakeholders requirements Operations Control Centre

Controller, Load Control

To ensure effective control of aircraft Weight & Balance in compliance with airline Safety Standards and Operational requirements