Shop Operations Assistant
Key Responsibilities:
- Drop Shipping (DS) Order Fulfillment
- Sharing Daily LPOS to deliver the DS orders within the course of the day.
- Received Drop Shipping orders from the inbound team and processed them immediately.
- Printed LPOs for Processing the received DS orders.
- Made sure delayed orders are delivered by sellers at DS hubs.
- Updated pending orders for Delayed orders and after-sale issues on Qingflow system.
- Customer Support/Aftersale Queries
- Replying customer messages in SOP stores.
- Assisting offshore team on after-sale applications.
- Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
- Follow up with service centers to prepare the items as quick as possible.
- Notifying sellers concerning their after-sale applications.
- Vendor Support.
- Prepared vendor payment and submitted for approval on time.
- Retrieved POP and Sales report and shared with sellers.
- Price negotiations with sellers for preparation for platform campaigns.
- Sending stock updates to offshore members.
Requirements:
- Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
- Proficiency in office soft-wares, including excel, word, PPT.
- Serious, responsible and rigorous work attitude.
- Teamwork, good time management and communication skills.
- Accountable, adaptable and willing to learn & improve at all times.
- High degree of professionalism with great Emotional Control
- Due to the high volume of applications received, only shortlisted candidates will be contacted.
How to Apply
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading by by 11th April 2025 Please state your current and expected remuneration in your CV.
Finance Officer
Duties & Responsibilities:
- Making daily payments to online merchants and service providers.
- Lipapay system reconciliations.
- Filing.
- Following up with pending payments.
- Updating weekly sellers settlement sheet.
- Downloading and uploading M-pesa statements on system for reconciliation.
- Any other duties allocated by superiors.
Requirements:
- Bachelors degree B.com/CPA/ in Finance, Accounting or its equivalent.
- Experience at-least 2years in a similar role
How to Apply
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading by 31st March 2025 Please state your current and expected remuneration in your CV.
Customer Service
Duties & Responsibilities:
- Handle Live Chat Tickets.
- Respond to WhatsApp chats.
- Follow Up on all raised customer issues to completion.
- Attain the required customer satisfaction rate.
- Attain daily clearance and response rate below 3min.
Requirements:
- Degree or diploma in a Business related Course.
- Experience in a similar role.
- Good Customer Service Skills.
- Good Communication Skills.
- Problem Solving Skill.
How to Apply
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading by 31st March 2025 Please state your current and expected remuneration in your CV